BrickHouseTechnologies

BrickHouse  /  What we do

How does BrickHouse actually work?

We are the judgement and implementation layer between your business and the tools that would make it faster. Four things, in order.

The method

Four things, in order.

01 — The Walk — free

Show us the floor

Thirty to sixty minutes, on your floor or by video. You show us the operation; we tell you what we’d fix — and what you shouldn’t spend money on.

Nothing is sold on the Walk. If it doesn’t need a build, we’ll tell you that too.

02 — The Systems Inventory

Put it on paper, signed

Every tool, script and spreadsheet you run, who owns each, what breaks if it stops, and what the gaps cost per year — signed by a certified engineering technologist.

Quoted at the end of the Walk, fixed in writing. Yours to keep regardless of what happens next.

03 — Build

Fix what it found

We design and build the system that closes the gap — custom, around how you actually run, connected to what you already have. Fixed quote before anything starts.

And if the right answer is no build at all, that’s the recommendation.

04 — Support — optional

When a system needs its next version

A named certified engineering technologist, a response commitment, and tuning as the operation changes. Per system, quoted with or after the build. Never required.

This is the part most providers skip, and it’s why most systems quietly stop being used inside two years.

The named thing

Your operations stack.

Individual tools are replaceable. The stack — the tools, the connections between them, the routing rules, and the documentation of why it’s all configured that way — is the asset.

What’s in a BrickHouse stack

  1. The system map — how work actually moves through your operation, documented
  2. The Systems Inventory — every tool, script and spreadsheet the operation depends on, with an owner against each
  3. The system — designed against your process, not a template
  4. The connections — the integrations between them, which is where most operations break
  5. The routing — who gets told what, on which shift, with what escalation
  6. The documentation — why every decision was made, so nobody inherits a black box

You own all of it. Your tools, your data, your configuration, your documentation. If you ever want to take it in-house or hand it to someone else, you can, and we’ll help.

Ownership

You own everything we build.

Not rented and not shared — built for you, in your name.

Every quote fixed

Agreed in writing before work starts. If scope changes, it’s quoted as its own project — nothing expands quietly.

Everything in your name

Accounts, source, configuration and documentation. If you walk away tomorrow, it all keeps running.

One honest answer

When the right fix is a process change — or no build at all — that’s the recommendation, even when it costs us the project.

Boundaries

What we don’t do.

Worth saying plainly, because all four are common in this trade.

We don’t bill hourly

Every engagement is a fixed price agreed before work starts. You never pay for our learning curve.

We don’t take revenue share

No percentage of your business, no attribution arguments, no ongoing claim on what you build.

We don’t sell and disappear

An implementation nobody maintains stops being used. Optional per-system Support exists to prevent exactly that.

We don’t oversell a build

If a process change fixes it, we say so — including when it means we don’t get the project.

Tell us what’s broken.

One conversation, no deck. Describe it in plain language and we will tell you honestly whether it is a tooling fix, a process fix, or something you should not spend money on at all.

Tell us what’s broken