BrickHouse / Field service
Dispatch software handles scheduling, work orders and invoicing well. It doesn’t handle the supervisor’s text approval, the technician’s voice note from the truck, or the after-hours escalation nobody logged.
The gap
Not because anyone is cutting corners — because the fast path is a phone and the system is a form. So the record is incomplete, response time is unmeasured, and nobody can tell you where the day actually went.
Why now
Service sectors face a worker deficit measured in millions, and nearly half of working technicians are over 50 while younger candidates show limited interest in field work.
When you can’t add people, routing efficiency is the only lever left.
Your platform records when a job was created, assigned, arrived and closed. Those four timestamps are most of a diagnosis, and almost nobody looks at them.
Where we start
Export ninety days of jobs. Three half-hour calls. Two weeks later you know your real response times by shift, by tech and by job type — and what the gaps cost you a year.
One conversation, no deck. Describe it in plain language and we will tell you honestly whether it is a tooling fix, a process fix, or something you should not spend money on at all.
Tell us what’s broken